Our Policies

The company website as well as all images of products or merchandises, content, messages and all information do not have any validation or guarantee that

1. The information on the website is free of mistakes
2. The functioning of the website is not disturbed or faulty
3. This website or other services is completely free of virus or potentially dangerous components

The company reserves the right to guarantee the accuracy of the content and information on the company website because they may have faults caused by personal and/or technical faults. Moreover, the company reserves the right to be held directly or indirectly responsible to any agreements made as a result of the faults of the content and information appearing on www.hatari.co.th

In general, the company will not certify or guarantee products or merchandises under the following conditions:

1. Damage is caused form using the product in a way that is incorrect or not in accordance with the procedure order, not complying with the user manual or recommendations, lack of maintenance, improper storage, negligence, or by intention. This also includes any other cases where the company’s consideration concludes that the product or merchandise was not cared for in a way that a reasonable person would take care of the same type of product or merchandise.
2. The product or merchandise is damaged by an accident, fire, natural disaster, or the delivery of the product or merchandise
3. General wear and tear according to the useful life of the product or the use of the product, or damages caused by using the product or merchandise to a period longer than designated by the user manual. Poor storage has caused rust and stains which could also be caused by the actions of humans, animals, or insects, for example.
4. The product or merchandise has been repaired, altered, or tampered with by another party; or the product or merchandise has been used with or attached to other equipment which has not been authorized by Hatari.
5. Lacking evidence or product or merchandise guarantee card to show with the product on the day of its delivery for reparation or alteration
6. Changes or additions were made on to the product or merchandise guarantee card o the company
7. The company has considered the product or merchandise and considers it unsuitable for guarantee because of trickery, deception, or unlawful actions presented to the company.

Conditions for the guarantee of the product or merchandise

• The customer or user must present the payment receipt or a copy of the payment receipt when the company asks for it as evidence for checking the period of the guarantee, except when the lot production number is clearly legible and is attached or embedded in the product or merchandise
• The guarantee only covers products or merchandises bought in Thailand, and the services of guarantee can only be carried out by service centers located in Thailand
• From the day when the product or merchandise has been received up until the next 30 (thirty) days (guarantee of products or merchandises which are parts), or until 1 (one) year (guarantee of products or merchandises which are complete ready-made items, according to the guarantee certificate), or until 3 (three) years (guarantee of products or merchandises with indications in the guarantee certificate), with the guarantee label attached on the product or merchandise, a guarantee is valid for normal usage. If the standards set by the labels on the product or merchandise are not satisfied, no service fees will be charged for the repair or alteration of the product within the aforementioned time limits.
• If there are damages, faults or abnormal use or alteration of the product or merchandise which are not a result of normal usage according to the label on the product or merchandise, the customer or user must be responsible for the expenses for service and repair fees, regardless of whether the situation occurred during or after the guarantee period.
• After the expiration of the period of guarantee of the product or merchandise, the customer or user accepts that the company is no longer obligated to be responsible in any way for the product or merchandise.
• In the case where the product or merchandise has received a replacement or repair for a faulty component, the period of guarantee remains the same, i.e. starting from the date of the initial reception of the product. The period of guarantee will not be extended or renewed on the day of replacement or repair in all situations.