Terms and Conditions for Hatari Website Usage

1. Introduction

Welcome to the official website of Hatari (www.hatari.co.th), operated by Hatari Electric Co., Ltd. ("the Company" or "we"). The term "you" refers to any individual or legal entity accessing the website or placing product orders from us. By accessing and using the website, including making any purchase orders, you are deemed to have accepted these Terms and Conditions. If you do not agree, please cease using the website immediately.

These Terms and Conditions apply only to purchases made via www.hatari.co.th and do not cover purchases from third parties.

2. User Account 

2.1 When creating an account, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account and password and must notify us immediately if you suspect unauthorized use. 

2.2 You must be at least 20 years old, or if under 20, obtain explicit consent from a parent or guardian before using the website and making transactions. 

2.3 The Company reserves the right to suspend inactive accounts for more than 6 months or accounts that engage in inappropriate behavior or violate these Terms, without prior notice.

2.4 The Company reserves the right to terminate an account if it is found that the user has posted content that violates the law, public order, or good morals, or that harms the nation, religion, or monarchy, as determined by the Company.

2.5 Personal Data Collection: When you create an account or make purchases through the Hatari website, the Company may collect personal information necessary to provide services, fulfill orders, or enhance your experience. This may include your name, phone number, email address, delivery address, and in some cases, national ID number for identity verification (e.g., for warranty or reward redemption). We may also collect data such as IP address, browser type, and device information for security and service improvement. Some data may be gathered from indirect sources (e.g., CCTV, delivery records, or browsing behavior). The collection and use of such data will follow our Privacy Policy and, where applicable, require your consent.

3. Orders and Payment 

3.1 You may place orders through the online form at www.hatari.co.th. Your order will be deemed accepted once payment is successfully completed. 

3.2 We reserve the right to reject or cancel any order without providing a reason, including in cases of suspected fraud, stock unavailability, or service inability. 

3.3 Product prices, delivery fees, and other charges are subject to change without notice. Please review final prices before confirming your order. 

3.4 Payments may be made via specified channels, such as credit/debit cards, QR PromptPay, or other methods designated by the Company. 

3.5 If an unauthorized use of another person's credit/debit card occurs, the Company reserves the right to demand full reimbursement and take legal action.

4. Delivery and Receipt of Products 

4.1 We will deliver products only to the address provided in your order. 

4.2 Estimated delivery time:

Bangkok and metropolitan areas: 1–2 business days

Other provinces: 3–7 business days 

4.3 If we are unable to contact you for delivery within 2 days of the product being ready to ship, we reserve the right to cancel the order.

5. Order Cancellation and Refund

5.1 You may cancel your order before it has been shipped by using your account dashboard. 

5.2 We reserve the right to cancel orders with pricing errors, in which case we will notify you within 3 days and provide a full refund via the original payment method.

6. Return Policy and Change of Mind 

6.1 Aside from warranty rights, you may return products within 14 days of receipt, subject to the following conditions:

(a) Contact our customer service within 14 days to request a return. 

(b) Products must be unused. 

(c) Packaging and seals must be intact and undamaged. 

(d) Products must be in resalable condition. 

(e) Spare parts and accessories cannot be returned for change of mind unless damaged during shipping or due to Company error. 

6.2 If you meet these conditions, you will be refunded the product price, excluding shipping or other costs. We reserve the right to reject returns that do not meet these conditions.

7. Return Procedure

7.1 Contact our customer service via Line Official @hatari or call 02-508-8787 within 14 days with proof of purchase and product photos. 

7.2 We will assess product damage or defect. If not eligible for return, the product will be returned to you, and you will bear the shipping costs. 

7.3 For change-of-mind returns, refunds will be processed within 3–7 business days after product inspection. 

7.4 Credit/debit card refunds follow bank cycles. For QR PromptPay payments, you must provide a bank account matching the name on the order. 

7.5 We will not accept returns for improper installation, misuse, or damage caused by the user.

8. Privacy and Personal Data 

We prioritize the security of your personal data and will collect, use, and disclose it in accordance with our Privacy Policy

www.hatari.co.th/privacy

9. Connection to COOLREWARD 

This website may connect with the COOLREWARD membership and loyalty point program. Use of such services is subject to separate COOLREWARD terms and policies.

10. Advertising 

10.1 Advertising content may appear in various areas of the website, including campaign pages or during order processes. 

10.2 Users may choose whether or not to view advertised products or services. 

10.3 We will not use your personal information (e.g., name, address, email, or phone number) in advertising without your consent. Cookies or similar technologies may be used to serve interest-based ads in line with our privacy and cookie policies.

11. Copyright and Intellectual Property

All website content, including images, graphics, software, and text, is owned by the Company and may not be copied, modified, or used commercially without prior written consent.

12. Limitation of Liability and Indemnity 

12.1 We are not liable for direct or indirect damages, loss of income, opportunities, profit, or data due to website use or technical errors, unless otherwise required by law. 

12.2 You agree to indemnify and hold harmless Hatari Electric Co., Ltd., its employees, directors, suppliers, affiliates, partners, and agents from and against any claims, demands, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to.

(a) your breach of these Terms and Conditions,

(b) your use of this website or services in violation of applicable laws,

(c) or any activity related to your account, whether by you or another person accessing the site using your account, due to negligence, misconduct, or unauthorized use.

13. External Sites

This website may link to third-party websites or services. We are not responsible for the content, security, or data protection of those external websites. Please review their terms and policies directly.

14. Shopping Cart System

Items in the cart will be automatically cleared daily at 24:00 to ensure price and availability accuracy.

15. Prohibited Uses

15.1 Unauthorized use of accounts or impersonation 

15.2 Uploading viruses, spyware, or harmful software 

15.3 Disrupting website operations or accessing other users' data unlawfully

15.4 Using the website for illegal, IP-infringing, or immoral purposes 

15.5 Submitting obscene, threatening, or violent content We reserve the right to suspend or terminate accounts violating these terms immediately.

16. User Responsibilities

You are responsible for providing accurate personal information, such as email, phone number, and delivery address. We are not liable for issues arising from incorrect information.

17. User-Generated Content

If the website includes reviews or comment features, the Company reserves the right to remove or hide any content deemed defamatory, threatening, obscene, illegal, or potentially harmful, without prior notice.

18. Changes to Terms

We may update these Terms and Conditions from time to time and will notify you via the website. Continued use after such updates constitutes your acceptance, except where immediate changes are required by law.

19. Force Majeure

We are not liable for delays or damages caused by uncontrollable events such as natural disasters, fire, floods, riots, strikes, or other force majeure situations.

20. Governing Law

These Terms are governed by Thai law, and any disputes shall be subject to the jurisdiction of Thai courts only.

21. Contact Us

For inquiries or assistance, please contact us at:

Tel: +66 2 508 8787

Email: marketingsupport@hatari.co.th 

Address: 10 Soi 94, Rama 2 Road, Samae Dam, Bang Khun Thian, Bangkok 10150

22. Intellectual Property and Platform Ownership

22.1 All content on this website—including loyalty programs, membership systems, data, software, images, graphics, videos, fonts, music, audio, and other materials ("Content")—is the sole intellectual property of Hatari Electric Co., Ltd. You may not reproduce, modify, delete, publish, transmit, lease, or use any portion of this Content for commercial purposes without the Company's prior written consent.

22.2 This website, along with its loyalty programs and membership systems, is operated and managed entirely by Hatari Electric Co., Ltd., a legal entity established under Thai law.

22.3 By using this website, you agree that the Company and its authorized business partners may collect, use, and disclose your personal information—such as name, phone number, email, usage history, and behavior—for purposes of analytics, service improvement, and to send information about promotions, benefits, or marketing activities. You may withdraw your consent at any time in accordance with the Company's Privacy Policy.